Shipping & Returns

Shipping Policy

Shipping costs are calculated automatically at checkout based on the weight and size of your order.

Dispatch Times:

• Standard items: Dispatched within 1–3 working days
• Wax melts: Made in small batches; please allow an additional 1–2 working days
• Personalised items: Made to order; dispatch within 3–5 working days

Delivery times depend on the shipping option selected at checkout.

If there is an unexpected delay with your order, we will contact you via email. If your parcel is lost or arrives damaged, please contact us and we will assist in resolving the issue.

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Return & Refund Policy

We accept returns within 30 days of purchase.

To start a return, please email info@madewithasmile.co.uk or use our contact form with your order details.

Conditions:

• Items must be returned unused and in their original packaging where possible
• Return postage costs are the responsibility of the buyer
• We will refund return postage only if the item is faulty or incorrect

Personalised Items:

Due to the custom nature of personalised products (including items engraved with names, dates, or custom text), these cannot be returned unless they arrive damaged or defective.

Refunds:

Once we receive and inspect the returned item, refunds are issued to the original payment method within 5 working days.

Exchanges:

We do not offer exchanges. Please return the original item for a refund and place a new order.