Privacy policy
Privacy Policy
This privacy policy explains how Made With a Smile collects, uses and protects your personal data when you use this website.
This policy is compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Last updated: [Today’s date]
Who we are
Made With a Smile
Email: info@madewithasmile.co.uk
We are the data controller responsible for your personal information.
What data we collect
We may collect:
• Name
• Email address
• Postal address
• Phone number
• Order details
• Personalisation details you submit
• Website usage data (via cookies/analytics)
How we use your data
We use your data to:
• Process and deliver your orders
• Provide customer support
• Respond to enquiries
• Send order updates
• Improve our website and services
• Send marketing emails (only if you opt in)
Legal basis for processing
We process your data based on:
• Contract – to fulfil your order
• Consent – for marketing communications
• Legal obligation – accounting and tax records
• Legitimate interest – improving services
Sharing your data
We may share data with trusted providers including:
• Shopify (e-commerce platform)
• Payment providers (e.g., PayPal, card processors)
• Delivery services
• Email marketing platforms
• Website analytics providers
These providers only use your data to perform services for us.
How long we keep data
Order records are kept for accounting and legal purposes. Marketing data is kept until you unsubscribe.
Your rights
You have the right to:
• Access your data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to marketing
• Lodge a complaint with the ICO (Information Commissioner’s Office)
Cookies
Our website uses cookies to:
• Enable core website functions
• Analyse traffic
• Improve user experience
Non-essential cookies are only used with your consent. You can manage cookie preferences via your browser or cookie banner.
Security
We use appropriate technical and organisational measures to protect your data.
Contact
For any privacy questions or requests:
info@madewithasmile.co.uk